On April 11th I received an email from ATT, my Internet provider, titled, "Updates to Internet usage allowances." The 130-word email informed me that ATT "will be increasing the U-verse® Internet data allowance for many customers" but it did not give any specifics. Neither did they inform about Internet usage allowances in Gigabytes, nor did they tell who the "many customers" were.
After a grace period, ATT will charge $10 for each 50GB of data over the allowance amount...
... unless customers buy the bundled package, which I do not. Also, I could buy an optional bolt-on to my Internet service.
Personally, I believe that today an Internet connection is as important as water and electricity, so I looked into this right away.
My first thought was, "How many Gigabyte do I use per month?" I consulted my last invoice, it did not show any information about my usage. That's kind of strange. Utility bills always list the number of units consumers use.
So, I called ATT. They told me that they could not give me this information; a supervisor would call me back. He didn't.
On April 18th, I received another email from ATT titled, "You truly deserve more, GISELA" listing all of ATT's various offers to sell me more stuff I don't want or need.
I don't want to deserve more, I'd like to know details about the service I am already buying. So, I called ATT again.
The representative told me that ATT was working on having "the tool" to provide customers with the information how many Gigabytes they are using. I for one find this strange business practices.
Just so this is clear: I am not objecting to the new program, I am objecting to how it is being introduced. Typically, companies have "the tool" in place, offer customers the needed information, and then introduce a new program.
A quick check on Wikipedia revealed:
ATT's Revenue US$146.8 billion (2015)
ATT's Operating income US$27.7 billion (2015)
ATT's Net income US$13.3 billion (2015)
ATT's Total equity US$123.64 billion (2015)
Obviously, with a revenue increase of US$146.8 billion (2015), ATT should be able to roll out "the tool" before they introduce a new program. What's the rush?
Reading up on ATT, I found an article by the Washington Post, titled "AT&T hit with record $100 million fine as FCC says it slowed ‘unlimited’ data." The Washington Post article describes that ATT was “throttling” customers' Internet speeds if ATT determined they were using too much data."
So, is ATT now trying to recover costs with this hasty roll-out of a new program for which they don't have "the tool," or what is this really about?
For those who wonder why 27,000 people showed up to listen to Bernie Sanders in New York – This is why!
Millions of American people want transparency – the "naked truth"!
Gisela Hausmann is author of the "naked (no-fluff)" book series. Her work has been featured in the hundreds of publications, including the SUCCESS magazine.
She also won the 2016 Sparky Award "Best Subject Line," awarded by SparkPost.
© 2016 by Gisela Hausmann
© Piggy bank and coins frozen in a block of ice by pogonici/via Shutterstock
Opinions expressed are solely my own.- Gisela Hausmann
If you enjoyed reading this blog, please share.